"Admision from A&E to the ward"

About: The Royal Liverpool University Hospital

I was taken via ambulance to the A&E suffering from nose bleeds,(18 in the last three days)

after spending 9hrs waiting, I was eventually taken up to ward 4B, I carried my own drip bag as it was attached to my arm, on arriving I sat on the bed holding the bag after 10 minutes I called for the nurse to see if they could find a drip stand,this they did but then proceeded to walk away I asked if they could remove the drip from my arm to enable me to undress. The next morning I missed breakfast & lunch because the patient who had occupied the bed before me was due for surgery and was NBM ,the sign had not been removed and as consequence I was left starving, with no apology or any sign of remorse

I was left starving. When the doctor examined me at about 1.00pm they said

I could be discharged and I just had to wait for my medication to come from the pharmacy I was told this could take up to 3hrs, tea time is at 5.00 so I would not be there all being well and declined the offer of food, the medication arrived at 6.00, when I was discharged still not having eaten

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Response from The Royal Liverpool University Hospital

Thank you for your comments. We are sorry to hear that you didn’t have a good experience in our hospital.

We would like to find out more from you so we can investigate your concerns properly. If you would like to contact the Patient Advice and Liaison Service (PALS), they will be able to help. You can contact them by phoning 0151706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265