"no communication, fax machine broken imaging dept"

About: Charing Cross Hospital

My GP sent fax request to imaging department, asked me to call them next Morning, I've been doing so for last 3 days, still not received, even after I asked GP to fax again to them.

Today, one of staff told me that imaging department fax machine may be broken, because a few patients had the same issue in last few days.

every time phone call to GP has to wait on average 30inutes, and calling to image department take on average 20 minutes.

This is a concern that no one is really bothering, except patient himself ( herself ).

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Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is concerned to read of your experience with our Imaging Department at Charing Cross Hospital.

Patient Advice and Liaison Service (PALS) would like the opportunity to look into this on your behalf.

PALS would encourage you to either email on pals@imperial.nhs.uk or call on 0203 312 7777.

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