About: Bmi - Bath Clinic

Last week I had a shoulder decompression with tear repair.

The treatment from the consultant was excellent and nursing staff adequate.

However, today I went for my first session of physiotherapy.

This proved to be negative and upsetting.

I was treated with very little respect and made to feel like a naughty little schoolgirl.

I was left confused about pain relief and worried and upset about my progress.

Comments like 'well I haven't got x ray eyes' from the physio when I asked if they wanted me to remove my jacket - were totally patronising.

I left the hospital in tears and my husband, who was with me during the so called treatment, went back in to complain.

We are awaiting a phone call tomorrow.

This totally negative, upsetting experience would make me hesitant to use or recommend the clinic.

Story from NHS Choices

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Response from Bmi - Bath Clinic

Thank you for leaving your feedback; we were very concerned to read your comments.

Having spoken to the Physiotherapy Manager, I understand that since leaving your comments, your concerns have been dealt with and you are continuing with your physiotherapy treatment at our hospital.

If you should have any further concerns regarding any aspect of the care that you receive at BMI Bath Clinic, please do not hesitate to contact us directly.

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