"Personal experience of multiple care failures"

About: John Radcliffe Hospital

Main building and wards are generally dirty, smelly, un-cared for and often very cold and draughty. Toilets and bathrooms are especially dirty and unhygienic.

Nursing staff are over worked, often stressed and there are simply too few of them especially on wards on level 4, 6 & 7. Many nurses work 12 hour shifts often three days consecutively. All clinical staff are required to spend far too much time writing up notes, particularly before and during shift changes. It is impossible to get anyone to answer a call or respond to a buzzer. I saw frail elderly attempting to get out of bed because they couldn't get attention. I resorted to helping other patients on my bay because staff did not respond. I am not trained or insured; I did this in desperation.

Agency staff, especially at night, do not know their patients and often there are simply too few staff available of any description. Many staff do not have good English. There seem to be systematic staff shortages everywhere.

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Response from John Radcliffe Hospital

Thank you for your comments regarding the Geriatric Medicine Department.

I am very sorry that your experience was not at the high standard that we expect to provide.

Please be assured that your feedback will be passed onto the Service Managers responsible for the Department. We would welcome the opportunity to investigate the issues you have raised and provide you with a response.

If you would like us to do this, please do not hesitate to contact Complaints Department on 01865 221728 or at complaints@ouh.nhs.uk who will be happy to discuss the complaint process with you.

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