"In my eyes everything. I was waiting ..."

About: St James's University Hospital

(as the patient),

What could be improved

In my eyes everything. I was waiting for 45 minutes to be seen taken to a ward where i had some tests done and then moved to the opposite ward. To say it was disgusting is an understatement there was bloodstains and smears on the floor. i was left in the little cubicle for 5 or so hours before i was moved to the opposite side of the building. I arrived at the hospital at 3am with suspected appendicitus i was waiting for 6 hours to get pain relief, it took the doctor til 9 am to finally see me. I was told time and time again that i would be having a scan that day but then they kept moving it to 2 days later. I was scared of hospitals and they did nothing to reassure me instead they kicked my cousin out until visiting hours. The food was horrible in the end i only had a little bit of ice cream. by the time it came to 3pm i had had enough and finally discharged myself to their displeasure. St James has a lot of room for improvement and i can honestly say since my stay there my phobia of hospitals has worsened to a degree where i cannot even visit relatives in hospital.

Anything else?

I was referred for the scan they had promised me two weeks after my stay in hospital. I went for the scan and was told that within the next week my scan results would be passed onto my gp. Months later when i actually had to see my gp he confirmed that they had not sent the report to him forcing me to go over what treatment i had and so on when the whole experience had thoroughly effected me in a negative way. As of yet my gp still hasnt recieved my scan results and its all hear say to what was actually wrong with me. St James is a hospital i would rather never set foot in again especially for treatment and i wouldnt recommend it to anyone.

Story from NHS Choices

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Response from Involvement Facilitator, NHS Leeds

Thank you for taking the time to share your recent negative experience at St James's Hospital on the NHS Choices website.

I was sorry to hear of the problems you encountered, including excessive waiting to be seen by a doctor and to have a scan. As you say, this has only exacerbated your phobia of the hospital environment.

We will pass on your comments to the Patient Relations Manager at the Leeds Teaching Hospitals NHS Trust.

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Response from Leeds PCT

Response from the Patient Relations Manager at Leeds Teaching Hospitals NHS Trust:

Unfortunatley, I have been unable to determine from your comments which particular area was dirty and which service was treating you. Therefore, I have been unable to address these with individual areas or manages.

The Trust would like to apologise for the poor experience that you have had.

If you wish to raise these issues personally please ring the Patient Advice and Liaison Service on 0113 2067168.

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