"Stephanie Russell had a subarachnoid..."

About: John Radcliffe Hospital

The care I received here really helped save my life. On a day in Windsor, 24th June 2014 my world changed. Due to the quick thinking of the people who first saw me I was taken to John Radcliffe hospital. My partner was told straight away how poorly I was. I myself remember nothing of my stay due to being in a coma and then the damage from everything. But my partner was given so much help and support that he needed. His questions were repeatedly answered never with a cross word, even drawings when required. Night or day they were on hand and always cheery. The family or not always thought of, but the staff took this on and involved my family on what the machines did and what treatment I received. I am now getting ready to celebrate another christmas with my family and wish to say thank you for the care I and more importantly my family received.

Story from NHS Choices

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Response from John Radcliffe Hospital

Thank you for your comments regarding your treatment with us. We are so sorry to hear of the traumatic circumstances that brought you to the hospital in the first place.

We are so pleased to hear how well looked after you were in the Neurosurgery department, and that your partner was supported during what was clearly a very worrying and critical time for you both. We are pleased to hear that your family were clearly informed at every stage of your treatment and that the staff went the extra mile to answer their questions.

We are delighted that you will be spending Christmas with your family and hope that this will be a relaxing time for you all during your recovery.

We will ensure that your comments are passed on to the Neurosurgery team. We wish you and your family the very best for the future.

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