"A&E visit"

Brought in by ambulance, really helpful paramedics.

Most staff were really nice, but some were too concerned with finishing shift than taking bloods etc.

Consultant wanted urine sample but four night nurses failed to do this in two hours, despite saying they would.

Drip did not work, three nurses failed to get it working, left for 45 minutes with no pain relief.

One nurse on day shift finally attempted to take urine from catheter and broke valve.

Patient left with urine pouring over leg, clothing, under sheet and blanket, with wife having to stand for ten minutes with finger jamming broken valve while nurse finished photocopying.

The nurse then laughed uproariously at patient's discomfort, taking their time to find a replacement catheter bag and dry bedding.

Three doctors could not have been nicer, kinder and spent time listening.

Referred to community care team, met with representative but not really suitable for patient's needs, more a last resort after district nurse and GP (not that either of these have offered any help).

Ambulatory care staff were lovely and helpful.