"Excellent care"

About: Colchester General Hospital

I recently attended A&E in distress during the middle of the night and cannot praise the nurse and doctor enough. The triage nurse could not have been more understanding, compassionate, and kind. Waiting in a stifling waiting room with large numbers of other patients, I expected a frazzled staff and a long wait, but I was seen by the triage nurse within an hour and a half, and they resolved my problem quickly, with the aid of a doctor who happened into the triage room by accident. I cannot raise this service highly enough. It is clearly some of the systems that are failing at this hospital and not their personnel.

More about:

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Colchester General Hospital

Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers.

I would like to send your comments to the staff concerned, could you email me, copying and pasting your comments into the email, please so we can pass on your good wishes?

We have a quarterly At Our Best Awards scheme which recognises staff achievements and thanks them for what they do. It has a team category, an individual and a volunteer category. You could enter the team/the person you were kind enough to write in about, by clicking here: http://www.surveymonkey.com/s/At_Our_Best_Awards

Many thanks

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful