About: Queen Mary's Hospital (Sidcup)

Visited the urgent care center with a suspected stomach ulcer. Upon arriving I was in serious pain so broke into tears, this was met by a giggle from the receptionist. Will not be returning.

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Response from Queen Mary's Hospital

Thank you for raising your concerns we welcome all feedback and use it for learning to offer our patients the best service we can.

I'm sorry that you felt that our receptionist acted inappropriately.

Our training processes are always ongoing and this behaviour will certainly be addressed.

Debbie Maxted - Regional Manager Urgent Care

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