"Out patient referrals"

About: Dumfries & Galloway Royal Infirmary / Rheumatology

(as the patient),

I was referred to rheumatology, after 16 weeks of waiting I was offered an appointment not at my local hospital in Stranraer but 75 miles away in Dumfries, the first offer was for  mid November 2015 I was not able to accept as a colleague was already booked off that day on holidays, I did ask for my appointment to be at my local hospital but was told it would take longer, I said I would not mind the wait, I was then offered a second appointment for early December 2015, I again had to decline as another colleague was off that day, I phoned again I asked again if I could have an appointment at Stranraer. I was told rheumatology do run a clinic at Stranraer but the first appointment has to be at Dumfries!

I said to just remove me from the list as I was becoming stressed about it, In order to attend an appointment at DGRI I need to book in advance a days holiday from work and arrange for a relative to also take a day off work in order to drive me there, I cannot go that distance by bus as I suffer from travel sickness and IBS, The outcome is that I am in chronic pain, I just want diagnosed and pain management as I work full time. If I could have had this appointment in my hometown I could pop out of work to attend as it would be possible for my employer to cover me for 1/2 hour or so even if someone else is off.

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Response from Michaela Cannon, Patient Feedback and Complaints Co-ordinator, Patient Services, NHS Dumfries & Galloway

Dear Pipster

I am sorry to learn of your experience. In order to fully address this issue and try to resolve the matter for you we would require some further details and be able to look at your patient records.

I would be grateful, if you wish us to look into this further, if you could contact Patient Services on 01387 272733 or email Dumf-uhb.PatientServices@nhs.net.

Kind regards

Michaela Cannon

Patient Feedback and Complaints Co-ordinator

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