"Awful reception staff"

About: King's Mill Hospital

Antenatal reception desk staff member incredibly rude and insensitive today. Clearly annoyed by anyone who came up to the desk for assistance as so consumed with paperwork I was 'told off' for not checking in on the computers I've never been instructed to to check in on in my last few appointments. Heavily pregnant I am informed by this staff member that as they are nasty they make people go back to check in! and gave me a stern stare! . So after coming out of a not so great scan and feeling very upset and vulnerable I'm snapped at, refused assistance and made to go all the way back to the antenatal entrance to check in at a computer!!! Absolutely disgraceful service and would love an explain action as to why it's ok for staff to treat patients like that!

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Response from King's Mill Hospital

Dear reviewer,

We are very sorry to hear about your experience at Sherwood Forest Hospitals. Your experience does not reflect the high level of care and customer service we expect our patients to receive here at King’s Mill Hospital and we would like to look into the matter to investigate your concerns further.

If you are happy for us to do so, please contact PET@sfh-tr.nhs.uk.

Kind regards,

Sherwood Forest Hospitals.

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