"Inconsiderate care"

About: Northumbria Specialist Emergency Care Hospital

My mother arrived at 3am struggling breathe was told 5 hour wait, she couldn't wait. Went home got worse and called an ambulance. When she arrived she was told that coming in on an ambulance didn't mean she would be seen any quicker. She waited for 3 hours struggling to breath and was never once offered oxygen. They did take bloods and the doctor left her for 20 minutes with a tourniquet on. She was sent home saying she had a virus with no medication. Later she got even worse so went to her GP who reviewed the earlier bloods immediately recognised a bacterial infection and had her admitted to ENT at Freeman where she still is on oxygen, fluids, antibiotics and adrenaline to stop her throat from closing up due to an infection near her larynx.

From a specialist emergency care hospital I have little faith that they knew what they were doing since when my mother (a former ENT nurse) suggested a Quinsy the doctor then went and GOOGLED it to find out what she meant.

Story from NHS Choices

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Response from Northumbria Specialist Emergency Care Hospital

Dear Sir/Madam

I am very sorry that this has been your mother’s experience and we need to understand more about her care.

However this is difficult as you post anonymously. It would be enormously helpful if you could please contact our Patient Advice and Liaison Service on 0800 032 0202 so we can find out more.

We look forward to you getting in touch and I do hope that your mother makes a good recovery soon.

Best wishes

Claire Riley

Director of communications and corporate affairs