"Poor NHS staff! I applaud you"
About: Northumbria Specialist Emergency Care Hospital Northumbria Specialist Emergency Care Hospital Cramlington NE23 6NZ
Posted by L*********t
I broke my wrist in Berwick at 12.30pm. I was taken by ambulance to Berwick Infirmary. Then sent to Cramlington with my husband therefore a walk in emergency. I saw a nurse almost immediately then had to wait in a chaired area for 3hrs to see a Dr. Nobody asked if the other patients required pain relief. Finally I saw a Dr at 7pm who told me I had to be admitted for an operation the following day. I then sat in this chaired area for 2.5hrs to be taken to a ward. I'd eaten nothing all day. When I got to my lovely private room at 9.30pm the staff couldn't have been nicer or more helpful.
Considering this to be a trauma unit the wait was more than traumatic for me. This was due to the staff having such a great workload. When I asked how much longer would it take to take me to the ward I was spoke to sharply. I assume this was due to work pressures.
At Berwick I was taken to a private curtained area. Xrayed straight away then had a back slab put on all in the space of an hour. I'd expect to have the same treatment at a specialised trauma unit. Obviously something has gone wrong here somewhere. However I respect all Dr's nurses consultants and Porters for the difficult job expected of them. A big thank you to all the staff.