"Good outpatient experience"

About: Hairmyres Hospital / Cardiology

(as the patient),

I attended an outpatient appointment today at Hairmyers Cardiology clinic, to get a check up following my pacemaker operation in January. The nurse had a gentle and reassuring manner, and was helpful in every way - both the medical and personal (clotting etc). She was very clear about the adjustments to the pacemaker - spoke clearly and kindly.

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Response from Anne Leitch, Senior Nurse, Medicine, Hairmyres Hospital

picture of Anne Leitch

Dear Maggie Smith

Thank you for taking time to feedback your positive experience within the cardiology OP department at Hairmyres Hospital.

I hope you are recovering well following your pacemaker operation in January. I am pleased that the nurse had a reassuring manner and explained everything clearly. We strive to achieve safe, effective, person centred care at all times and it is reassuring to hear that this is being achieved.

I will ensure your positive comments are feedback to the staff involved.

Kind Regards

Anne Leitch

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