"My Father's care in ED and on the AMU"

About: Medway Maritime Hospital

My father was unwell on Sunday and came to ED via ambulance. My Mother said to me that the care Dad received was excellent, the staff were attentive. He was treated promptly too. The Doctor looking after Dad was also concerned about Mum; she has Parkinson’s and the stress of the emergency had caused her to have a lot of dyskinesia. The Dr insisted that Mum have something to eat and drink and he organised for it to happen. What can I say? Excellent caring! Come Monday, Dad had been on AMU overnight. His first words to me at 07:30 were “I’ve had a lovely breakfast, the lady who brought it to me was so friendly”. He went on to describe how hard they work and that once food was done they cleaned. He remarked how well kept the bay was and that he could see the cleaning being done all day. Important perceptions! Throughout his whole stay on AMU and the Nelson for 24 hours Dad was very settled. Both he and Mum said that they cannot fault any aspect of care this week. Having been on Nelson before Dad thought it was great to see familiar faces and share a joke or two with the Nurses. He is not an easy man to please but this week he has been. He has also been kept very informed about his care and been able to make decisions with the Consultant about the way forward.

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