"Lack of compassion and quality of care from A&E..."

About: County Hospital (Stafford)

I was admitted to A&E with a suspected broken rib and in considerable pain.

I had travelled to Stone that day from London and had hoped to visit my mother but collapsed in the street in agony.

I was quickly seen by a doctor and diagnosed swiftly and with clear explanation, the nursing assistant was friendly helpful and efficient.

However, my concern centres on the quality of care from the nurses I had contact with.

Having been admitted by ambulance and clearly in pain I was taken into a cubicle and thrown a gown and told to put it on.

No offer of help was given, I had to explain that I couldn't take my top off on my own.

Without an apology or explanation the nurse proceeded to pull my clothes over my head.

There was little understanding when I asked to use a phone to let my family back in London know what was happening.

The same nurse said it was unavailable.

After a doctor diagnosed the fracture I was told to leave and collect my prescription on the way out.

No-one checked how I would be travelling and whether someone could collect me; no-one offered to help me get dressed.

The nurses allocated to my care didn't enquire about my comfort, pain or needs once.

Still in a lot of pain I left the hospital and returned to London by bus and train.

I never got to see my mum.

Story from NHS Choices

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Response from University Hospitals of North Midlands

Dear 'Anonymous'

Thank you for taking the time to provide us with feedback about your experience of University Hospitals of North Midlands.

If you would like to contact our PALS Team (Patient Advice and Liaison Service) so that they can investigate the issues that you have raised further. The PALS Team can be contacted on 01782 676450 or 01782 676455 or by emailing patient.advice@uhns.nhs.uk.

Thank you and best wishes