"bad care of patient"

About: Southmead Hospital

My son had serious car crash 22nd january got multiple injuries in intensive care for 7 days left arm badley broken was ment to have operation 1st of feb waited all day with no food or drink and constant pain said today yet again that op cancelled been all day no food or drink again nurse moved him popped his shoulder out in hurendous pain now there looking at thursday to do op n maybe fix shoulder u wouldnt even treat an animal this way let alone a human being its absoloutly discusting from the time he got in here its been 12 days n still havent fixed arm no excuses for it whatsoever

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Response from Southmead Hospital

Dear Anonymous – I am sorry that your son had a long wait for his arm to be operated on and that this caused him so much discomfort and pain. Operations are only every cancelled as a last resort. But regrettably recent pressures arising from emergency admissions mean that on occasion it has been necessary to prioritise patient’s surgical procedures. You may have seen that this pressure on the NHS has been reported widely in the national and local news. Where necessary elective surgery (that is planned “routine” surgery) is postponed initially, and then emergency surgery cases are prioritised, with cancer cases being the last to be deferred. This often means difficult choices for staff as they would always wish to treat every patient as soon as possible. Your son would have been kept nil by mouth in the hope that the consultant was able to find a theatre slot for him and I am sorry if this was not fully explained to you at the time.

I hope that you son is now making a good recovery from his injuries.

Kind Regards – Steve Sykes

Advice and Complaints Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful