"Cancellation"

About: Herts & Essex Community Hospital

I had a 60 mile round trip in order to accompany my grandson to his urology appointment. When we reached reception after the hassle of trying to park and a long queue, we were told the appointment had been cancelled by letter and another date sent. The clerk implied it was our mistake and offered no apology. I couldn't query it at the time as I hadn't seen the letter, but on checking later a further date had been given, but there was no reference at all to cancelling today's, so they had assumed he needed two appointments. This has caused us stress, expense and a waste of time and is totally unacceptable.

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Responses

Response from Herts & Essex Community Hospital

I apologise for the delay in response.

This service is run by Princess Alexandra Hospital NHS Trust, if you wish to contact them, please call the PALS team on 01279 827 211, alternatively you can email PALS on pals@pah.nhs.uk.

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