"Better, more holistic care needed"

About: Nottinghamshire County Teaching PCT

(as the patient),

I think my local GP in Nottingham has gradually deteriorated over the last 18 months where I have seen many doctors leaving, and receptionists abandoning the sinking ship.

I found doctors ran very late very frequently and seemed uninterested in my overall care as the patient on a whole. I felt as if they were only interested in treating a symptom in isolation rather than looking at my overall condition and issues affecting my health.

I was sent away time and time again with no treatment plan in place, which left me with no optimism on things being resolved. I had no confidence that things were treated seriously or with a level they deserve.

I'm going to be moving practice very shortly and look forward to better, more holistic care from professionals that treat me as a person not just a symptom.

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Response from Helen Limb, Patient and Public Involvement Manager, NHS Rushcliffe Clinical Commissioning Group

Thank you for taking the time to give us your comments regarding your GP practice. We are sorry that you have had a negative experience. However, without further details it is difficult to investigate this further. If you would be happy to share some further information, please contact the PALS team at NHS Nottinghamshire County by email or call 0800 028 3693. We wish you well at your new practice and are sorry that you felt you had to change practices. Best wishes
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