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I will die of cancer rather than go back

Story from nhs.uk

"I will die of cancer rather than go back"

About: Conquest Hospital

Asked for counselling macmillan nurse said to goto charity shop for new age occultism

Not informed of important facts about my condition

Ignored by staff

Complaint adversly affected way hospital treated me

Heard myself being discussed in corridor by staff, in hearing of other patients

No discussion of treatment, just sent to mcmillan nurse who would not discuss treatment options, but said I would have to wait for another appointment with he consultant I had just seen.

When they make mistake I got blame.

Other medical conditions ignored, my concerns ignored, made out to be an irrational liar

Clinic I attended not even on list below. Just one more way to make it look like I don't know what's right

Treatment has made it impossible to return

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Responses

Response from Conquest Hospital 8 years ago
Conquest Hospital

Submitted on 03/02/2016 at 09:47
Published on nhs.uk on 06/02/2016 at 01:32

We are deeply saddened and concerned to read your posting on NHS choices and we would very much value an opportunity to speak to you and apologise in person.

The experience you describe is clearly not acceptable.

Please be assured we take your posting very seriously and we would urgently like to gather more information to enable us to look into the serious matters you raise, and take appropriate actions.

If you are willing to do this, please contact our Patient Advice & Liaison Service (PALS) on 01424 758090. Alternatively, PALS would be happy to contact you if you email your details to them at: esh-tr.PALSH@nhs.net.

In the meantime, we have immediately shared your posting with key members of senior clinical staff in Oncology services, our Director of Nursing and Medical Director.

We sincerely hope that feel able to contact us and we would urge you to do this as soon as possible.

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