"its been 9 months, still waiting for referral..."

About: Manchester Royal Eye Hospital

I have been referred by my new GP as I have moved from London around 10 months ago to Manchester and I had an operation for a squint in my eye in London but it do not work properly and now I have developed again and its been 9 months that I am waiting for a first visit appointment from to this hospital every time I call, them to find out they say that I am still in the waiting list looks like a joke to me now what kind of waiting list is which never reaches to my name I feel like killing my self sometimes as this squint has changed my whole life to the worst, my London experience was much much better as I was seen every 6 weeks and the operation date was given to me fairly fast as well but, this time around it looks like it will be years before anything can be done, I don't know whom to talk to or what other way to push this matter further I really am lost in my way and my life, I can't go back to London as too as I don't have a postal address to get a referral back to that GP so that they could send me back to my old hospital. if any one from the hospital management can help please do so,

I will write down my hospital number below:

Story from NHS Choices

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Response from Manchester Royal Eye Hospital

We were very sorry to receive your comments and concerns via the NHS Choices/Patient Opinion websites about the difficulties and the delay receiving your outpatient appointment you have experienced from Manchester Royal Eye Hospital (MREH) Unfortunately, squint services are very specialised and until recently squint clinics have had a limited number of staff to support the service. I am pleased to be able to advise you that we have recently appointed a third consultant in order to support the service with the aim of reducing the time patients wait for appointments.

We take all issues surrounding patient experience very seriously and would very much like to hear from you directly as it is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. To do this, we would need more information. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be able to discuss this with you.

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