"Answer the phone!"

About: Purley War Memorial Hospital Purley War Memorial Hospital Purley CR8 2YL

Posted via nhs.uk 8 years ago

I am pretty sure someone twice picked up the receiver and replaced it. It rang for ages before I gave up!
Calling on behalf of my father Charles.

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Purley War Memorial Hospital

Submitted on 06/05/2016 at 19:34

Published on nhs.uk on 07/05/2016 at 02:30

Dear anonymous,
We're sorry to hear that you had problems getting through to us and we're sorry it has taken some time for us to respond to you. Unfortunately we did have some issues with our switchboard equipment earlier in the year; the experience you describe, where calls appear to go through but were not actually answered, sounds like you may have encountered this technical issue. We are very sorry for any inconvenience that this may have caused you and have now made changes to our equipment to fix these problems.
Yours sincerely,
Croydon Health Services NHS Trust

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Answer the phone!

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