"Disgusting treatment"

About: Norfolk & Norwich University Hospital

Went to a&e because I was in serious pain. After 3 hours of waiting i was told to go home because I didn't need major surgery - they didn't try to figure out the cause of the pain or help me in anyway. They also gave me antibiotics even though the doctor said I had no infection so didn't need them. Appalled at how they treated me and just dismissed someone who is in extreme pain.

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Response from Janice Bradfield, Senior Communications and Membership Manager, Norfolk and Norwich University Hospitals NHS Foundation Trust

Dear Patient

I'm really saddened to hear about your experience at A&E.

Please accept my personal sincere apologies for the long wait and how you were treated during your visit.

If you feel able to provide your name, I could check which Doctor you saw and respond in more detail to the issues you have raised.

This isn't the standard we expect from our Team.

Best wishes


Kirsty Rowden

A&E Senior Matron

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