"X-RAY Department"

About: Leighton Hospital

I was spoken to like rubbish at my last appointment at Leighton. They said I was late by 45 mins, I went by the time that was in my letter which was the time I turned up. (I apologised even though I was just following my letters instructions) I was ushered in to a changing cubicle and told to get undressed, half way through doing so the person starts knocking shouting if I'm ready yet, I wasn't, so they took it upon themselves to open the door whilst I was undressed. Shocking bedside manner, If I was done of come out the cubicle. I was made to feel like a nuisance. People should try being polite and not walking in on service users half dressed!

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Response from Leighton Hospital

Thank you for your comments and feedback which we take very seriously and have investigated. We are sorry there was an issue with your appointment letter - we have recently moved to a new radiology information system and there have been some ‘teething’ problems with appointment letters.

I am happy to note these have now been rectified

Staff have also been reminded about the need to maintain privacy & dignity for our patients and I hope you will see an improvement should you need to visit us again


David Stokes

Medical Imaging Service Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful