"Admitted on Wed 30th Dec with ..."

About: York Hospital

(as the patient),

What I liked

Admitted on Wed 30th Dec with a broken ankle, the care I received in A&E, Xray, and on Ward 28 was superb. Given how very busy they all were - with the number of broken bones due to the bad weather the team remained very cheerful and nothing was too much trouble. A fantastic strong team of very caring people - well done.

What could be improved

I was very lucky and during my stay I was placed in a single room -I don't know why, but the larger wards were all full. At one stage I was on a ward with 3 other (elderly) ladies one of whom was a serial complainer - I think from visits to other people in hospital that this is not uncommon. The problem was that the staff (who were well aware that she was a 'pain') could not address her behaviour - as professionals they looked after her the same as everyone else, but I did feel that her behaviour should have been adressed. Not to do so is unfair on the other occupants of the ward who had to endure her constant groans and complaints. They were poorly too and having a whiney neighbour was the last thing they needed. I was very lucky to be transferred out again later on and so didn't have to put up with her for too long, had I had to I think that I would have spoken to her myself. Alternatively put all the wingers together so they can inflict their miseries upon each other and leave the rest to have as peaceful a stay as is possible.

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Response from York Hospital

Thank you for your comments and we apologise for not responding at the time of posting. Please be assured that in future York Teaching Hospital NHS Foundation Trust will respond to all comments in a timely manner.

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