"Rude Doctor"

About: Blackpool Victoria Hospital

well my nan had an appointment and the doctor was very rude after my nan having 2 heart attacks they said it was muscle spasms and that she needs to loose weight she doesn't need the doctor to tell her to just look in the mirror which I find very disgusting how they just came out with it I know they are a doctor but the cheek they then said because of her smoking they said being stressed isn't an excuse and because of her age they are shocked she's still living I wouldn't recommend going to see a doctor here I don't know about the other services but we will be putting a further complaint in about this as I am not happy with the way my nan was treated

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Response from Andrew Heath, Lead in Patient Experience & Engagement, Blackpool Teaching Hospitals NHS Foundation Trust

Thank you taking the time to share your nan’s recent experience at Blackpool Victoria Hospital.

I am sorry to hear that the level of service did not meet with the Trust's expectations. If you do wish to make a formal complaint, please email a member of my team at patient.relations@bfwhospitals.nhs.uk

Thank you once again for leaving feedback and taking the time to comment on your recent experience.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful