"poor attendance at rheumatology service/no..."

About: Barnet General Hospital

Yesterday, I went to my appointment with the Rheumatologist...well what to say...upsetting is not even the word...So I arrived to the hospital 15 minutes in advance and, when I arrive I find out that, there is no parking space anywhere, I try in one place and then in another...after 25 minutes trying to park in a hospital where 3/4 of the parking space is reserved for staff only...I had to call the hospital and say that I was trying to park, also you have to pay to park of course, is not enough with the amount of money we workers pay to the NHS on taxes...

When I arrive finally to the place after running and hurting both ankles by doing it...the receptionist puts me to wait for the consultant, I thought that everything was ok (they asked me to take a seat), but...after 15 minutes sitting down waiting the receptionist calls me and says to me that the consultant is not going to see me...that made me so upset that I burst into tears...

I said to them "is not my fault that your hospital has only parking space for the staff and not for patients"; there is no warning on the letter stating that the hospital don't have enough parking space for ill people to park their cars and that 3/4 of the parking space is for staff only and that you should arrive to your appointment at least 45 minutes early so you can go around and get desperate to find an empty parking space, whilst other drivers also get desperate and you fight with the worry of being late and not be seen and with other drivers to not crash into your car...of course if the consultant is running late and gets delayed and does not see you at the time your appointment was, we have to be very understanding as the consultant is dealing with someone else´s health...

This is not the end of the story but I run out of characters

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Response from Barnet General Hospital

We’re really sorry to hear you were unhappy with your experience. We would like to look in to this and would be grateful if you could contact our PALS team on 020 8216 4924 or bcfpals@nhs.net

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful