"Kept in the dark"

About: Blackpool Victoria Hospital

I am on a lot of medication, I was sent in hospital in nov and after a week I came out, I was sent in again for a week in January and on coming out nothing has been resolved, in 5 days I was in 4 wards, never saw same doctor twice. I keep being sick and lost my appetite but not once was I asked if I had eaten, they never took a urine sample, had ct scan and given conflicting stories. My daughter came to see me in tears after talking to the sister on the ward saying it said in my notes I had suicidel thoughts, first I heard of it, I had to calm her down, why was this written in my notes and what about patient confidentiality? There is a lot more for me to say, I don't need this as my Husband is so worried but he came to see a doctor but never got to see one. I am not well as I had gca polymyalgia,emphysema, asthma and now this horrible sickness that they can't seem to do anything about,

Story from NHS Choices

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Response from Andrew Heath, Lead in Patient Experience & Engagement, Blackpool Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to tell us about your experience. I am sorry that the experience you have described has not been a positive one, that you did not feel you received consistent communication and that you are still feeling unwell physically.

I am concerned that you still may have unresolved difficulties. If you believe this would be helpful I would be grateful if you could email a member of my team so that we can gain further details about what has happened and assist you in arriving at a satisfactory resolution. They can be contacted by email on patient.relations@bfwhospitals.nhs.uk

Thank you once more for taking the time to share your experience and I hope we are able to provide you with support.


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