"A&E Department pushed beyond its limits - a..."

About: Medway Maritime Hospital

My Father was supposed to be brought to the MAU department yesterday on the advice on his GP. We were told he would bypass A&E and would go straight to MAU.

My father had been discharged from Bronte Ward Critical Care Unit less than 24 hours before so he should have gone straight back there.

We were appalled to find that he has spent the past 11 hours in a Corridor in A&E as there are no beds in MAU or back to the ward I take it?

He was unable to use a toilet or be fed, he has one leg and Alzheimer's.

The very same things happened last Friday night in A&E with him and countless other helpless people left in a corridor with a number stuck on the wall next to them.

It will in the end be what kills my father as he will just give up.

This is an unacceptable was for patients to be treated.

Something has to change.

A&E is under extreme pressure and I feel sorry for the staff, who would want to do a job like this.

Ambulance staff aswell banking up with patients with nowhere for them to go.

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Response from Medway Maritime Hospital

We are very sorry to hear that your father's experience at the hospital was not of the standard that you should expect. We would like to look into your individual concerns in more detail but will need more information in order to do this. Please can you contact our PALS team between 9am and 5pm Monday to Friday, by phone on 01634 825004 or 01634 830000 x5793 or by email at Pals@medway.nhs.uk.

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