"Knee replacement"

About: Bmi - The Princess Margaret Hospital

I agree totally with other from a man the place has gone downhill since the last time I was in some of the staff were great but some just did not care no sympathy what so ever telling to eat my food quickly as it can not be reheated it had just put it on the table the physio poeple were great I have been to this hospital several times and would never go back to stay in there again and my surgeon was amazing I had bilateral knee replacement and discharged my self the second night at 3 in the morning one was even telling me what tablets I had to take when they told me what they was I said there's another won to be added they said in rude voice no there's not after I had explained I have been taking these for ten years then they eventually new I was right they never even apologised and this was in the knee department same as the other gentlemans review and trust me

I loved this hospital but never ever again I'm sorry to rite this review but I am shocked and told my guest they could have a drink then realised they had lost there license the menu is still in the room mind glad they never come in the end

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Response from Bmi - The Princess Margaret Hospital

As the new executive Director I was very sad to read of your experience at the hospital and also that you would not consider coming again. I am keen to speak directly with you so we may learn from your feedback. As you have posted anonymously may we ask you to call on 01753 743302, where we will be expecting your call.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful