"Awful care for mental health"

About: Cambridgeshire and Peterborough NHS Foundation Trust / Adult mental health

(as the patient),

I have been struggling with suicidal thoughts for a long time. I used to self harm by cutting though now use alcohol to cope as I didn't like people to see the scars, though I would probably be taken more seriously if I did start cutting again!

I visited my local GP in cambourne in November with increasing suicial thoughts, and plans to act on these. I was put through for an urgent referral to ARC who saw me within 2 weeks. They did not give me a firm diagnosis, just stuck with the diagnosis I've had since I was 14, yet I'm several years older now and have since experienced many more difficulties.

I called the CPN back to explain my concerns that I didn't get the diagnosis I believe I need, he said it doesn't matter what diagnosis I have because it all leads to the same treatment anyway. I just felt like he wanted to get me off the phone.

I tried to call him back again to raise my case, on 3 occasions though he was not there and no attempt was made to return my call. I go back to my GP and she sends the Cambridgeshire adult north locality team a letter requesting that I get a second opinion.

This was sent in early December, it is now end of Jan and CPN still has not returned my phonecalls.

The past week I have had increasing urges and thoughts of suicide, I attempted to take an overdose before being stopped by my boyfriend. I rang adult North locality because I want them to help me, the CPN tried to fob me off again saying his manager should have called me and he'll chase him up... I have still heard nothing!

I rang the GP and told the receptionist this and said I am struggling with suicidal thoughts quote badly. She said the doctor will ring me back NEXT FRIDAY! ! ! ! A whole week!

I don't want to die but my illness wants me to and I'm not getting he help I desperately need!

I'm am very angry and very let down

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Response from Annie Ng, Head of Patient Experience, Cambridgeshire And Peterborough NHS Foundation Trust

Thank you for your feedback. I was extremely sorry to hear of the difficult time you are having and of your poor experience with our services. I would be grateful if you can contact me urgently to provide more information so that I can pass this onto the clinical team and help resolve the issues you have described. My email contact details are: annie.ng@cpft.nhs.uk

Your feedback is very important to us and I look forward to hearing from you.

Annie Ng

Head of Patient Experience

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