"Contacting Neurology Secretaries re Follow Up"

About: Hull Royal Infirmary

I have been trying every day for the past 2 weeks to contact neurology secretaries and finally today someone has answered, after I have been on hold for 45 minutes. Please ensure that the staff do answer the phones, even if they have to call people back.

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience trying to contact the Neurology department.

We will ensure your comments are shared with the Neurology team.

In order to address the concerns you have raised, we would like to invite you to contact our Patient Advice & Liaison Service (PALS) on (01482) 623065 or email pals@hey.nhs.uk.

They will be able to take further details and advise accordingly.

Thank you once again for taking the time to provide us with your views on local NHS services.

Kind regards,

Patient Experience Department

Hull and East Yorkshire Hospitals NHS Trust.

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