"The doctor that saw my son kept ..."

About: Princess Alexandra Hospital (Harlow)

(as the patient),

Anything else?

The doctor that saw my son kept him waiting for a long time and then didn't explain to him what he was going to do before taking a swab from his ear. Then i was told that his next appt would have to be at st margarets which isn't easily assessable for me. Not a happy mummy.

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Response from Princess Alexandra Hospital

Thank you for your comments. We are sorry that certain aspects of your son's care caused you concern. Your comments will be fed back to the team concerned. If you would like to discuss this further, please contact our Patient Advice and Liaison Service.

Email: pals@pah.nhs.uk

Tel: 01279 827211

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