"car parking"

About: University Hospital Of North Durham

I came for an initial appt to see the ENT consultant and I was in excellent time. 1.30 for 2.0m but was amazed that there was a long wait even trying to get to the carpark. How can drivers of cars know how long the wait will be in the main road leading to the car park, whicjh is where I was stuck for 40 minutes.

The signage is deplorable for new visitors. When I turned right after waiting 30 minutes the car park had lots of signs threatening would -be parkers with fines. I got to a parking space then discovered I could not use. Do remember, patients and visitors deserve help and support, not mental break downs. Could you employ two parking wardens, one for the Left Hand,one for the Right hand carpark whose duty it is to assist drivers coming in and going out.. Following my wait

I then went to the emergency car park only to discover the signage was even worse there.

Durham wake up! an accident is waiting to happen.

Dr David Biermann

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Response from University Hospital Of North Durham

Dear Dr Biermann

Thank you for providing feedback on your recent visit to the University Hospital of North Durham and in particular the problems you encountered in trying to find a parking space.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback and suggestions are passed to the Car Parking Manager.

This is an issue the Trust are trying to address as they are aware of the current issues but the solutions may not be in the short term unfortunately.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us if you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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