"Treetops child's day ward"

About: University Hospital Of North Durham

My 16 week old baby had a MRI scan today, the appointment was at 3:30 but my letter said to be there an hour and half before hand. I wasn't allowed to give her a feed for 4 hours before being sedated. So by the time we got there and settled before the sedation she was screaming, I was waiting over an hour before they actually came in to start sedating her. Straight after I gave her the medicine she fell asleep, a nurse came in about 20 mins after and woke her up, just for her to fall back to sleep. By the time a nurse took us down we had to wait 15 mins before going into the room where the scanner was. My daughter by this time was starting to stir and wake up, I took her into the room placed her on the bed in front of the scanner where the doctor was getting her prepared to go into the scanner, just as the doctor was walking out my daughter completely woke up, the medicine wore off and she was having a full on screaming fit for her milk. My baby was very stressed because of this whole situation. My little girl would have been scanned if we didn't have to wait 2o mins for a nurse to take us down!!

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Response from University Hospital Of North Durham

Thank you for providing feedback on your visit to the University Hospital of North Durham with your baby and in particular the Day Ward on Treetops.

I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the Matron to discuss with the staff on your behalf.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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