"Bed move overnight"

About: Royal Hampshire County Hospital

I am day 3 post op bowel resection. My journey started 07.30 on 14/1/16 to be seen by consultant and anaesthetics team, consented then told I haven't a bed yet so asked to be taken down to discharge lounge. 5 hrs later being told quickly get ready for theatre as surgeon waiting to do my operation. Still not knowing where I will be following surgery. I awoke on ward following my 6 hr operation in Wainwright ward where the staff working on there were absolutely lovely. Being a Nurse myself and an ex Winchester hospital Nurse is always lovely as I know I would be looked after. But unfortunately 21.40hrs I was told sorry but we need your cubicle to another patient so pack up your belongings as your going to Kemp welsh ward. I was completely taken back, my previous experience from my last admission was awful in that same ward. So I put my foot down and said if I'm being moved there I would rather go home, phoned my son to collect me, after struggling with my luggage, aching and painful stomach, distraught and very angry. I insisted that the bed manager came to explain the rationale for this!! Well what can I say they had zero compassion , not thinking of my feelings or listening to what I had to say. I told them I'm a Nurse too and i think they were awful moving me during my recovery.This really shouldn't still be happening to patients in hospital, as the team of consultants looking after me are on Wainwright, I have had bowel surgery but now have a temporary bed on Anthony Letchworth gynaecology surgical ward!!!! Please will this patterns of care change as bed managers show no compassion they are only working towards targets and bed moves, really disappointing. I would not do that to anyone of my patients , even the Nurse looking after me in Wainwright ward said its awful that this is happening. I actually have private health care insurance so next time I would use it if this is how NHS wards treat us as patients.

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Response from Royal Hampshire County Hospital

Thank you for taking the time to leave feedback on NHS Choices. I am sorry that your recent visit did not meet the high standards we aim to provide. We always try to avoid moving patients during their recovery and I have shared your comments with the clinical leaders. If you would like to discuss your experience further please contact our customer care team on 01256 486766 or email customercare@hhft.nhs.uk who would be happy to discuss your individual circumstances.

Mary Edwards, Chief Executive


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