"Mental Illness"

About: Basingstoke and North Hampshire Hospital

I recently ended up at A & E because of how bad my Mental Illness has got and I was spoken down to by the triage nurse and did not feel supported in anyway and I was not even checked up on which then got me in a worse distressed state.

I then ended up discharging myself without anyone realising I had gone and ended up seeing my GP the next day who was not entirely happy by the way that I had been treated at A & E and now I am having to have regular checkups with my GP because the mental health services have got much worse where more and more patients with Mental illness are now ending up at A & E which ain't very helpful especially if they get treated in the way that I did.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Basingstoke and North Hampshire Hospital

Thank you for your feedback on our emergency department. I am sorry that your visit did not meet the high quality of care we aim to provide. I have shared your comments with the clinical leaders who can discuss them with their teams so we can improve.

Mary Edwards, Chief Executive