"Attended for a scan at 32 weeks ."

About: Stoke Mandeville Hospital

The sonographer was rude and patronising. My madien name had been changed on the system but the stickers on my notes had not , they began by telling me off for not having the stickers replaced and by claiming this would cause a big problem. I pointed out to them it wouldn't because the system details are correct and new stickers just need to be printed .

They then asked if my bladder was full , I told them it was possibly not as full as it could be and apologised for this .This sparked another telling off , ending with them saying if they couldn't see

What they needed to I would have to have a transvaginal scan . I informed the sonographer if that was the case then I would prefer to be given then chance to drink some more and then try again . They said this was not possible and I would have to have the vaginal scan . I informed them I would not if it wasn't necessary . They told me to stop arguing with them!

At no point was I being rude just assertive . They then began the scan , using a huge amount of gel . They asked me to stop stensing my stomach muscles .I found this both amusing and irritating as I wish I could tense them ! They moaned throughout the scan about my bladder and then tilted the bed so I was head down in an attempt ( they claimed ) to move baby from my pelvis . This surprisingly didn't help and after complaining again about my refusal to have a vaginal scan they left me head down and went to find a collegue . At this point I felt sick and dizzy . A colleague arrived and put the bed into a normal position and repeated the scan , they were able to see quickly what they needed to and was kind and professional in their manner . No need for a vaginal scan at all !

I fully intend to contact PALS regarding this . Having read other reviews it is obvious the same person has treated a number of people very poorly .

The staff in general in the unit could not be more helpful , kind , professional and courteous .

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Response from Buckinghamshire Healthcare NHS Trust

I am very sorry to learn that you had a poor experience during a recent ultrasound appointment at Stoke mandeville Hospital. I can understand how upsetting this must have been for you.

Buckinghamshire Healthcare NHS Trust recognises that feedback from patients and relatives is invaluable in helping us shape how we work in the future. We would be very grateful if you could spare the time to help us understand more about your experience of our services, so that we may have the opportunity to resolve your concern/learn more we can improve our service.

As you mention in your posting, if you are happy to share more detail about your specific experience with us, please contact our dedicated Patient Advice and Liaison Service (PALS) on 01296 316042 or email pals@buckshealthcare.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful