"Heybridge Ward Are Abysmal"

A relation was moved to Heybridge Ward, and what an appalling ward it is! The staff never answer the phones, which is very infuriating when trying to find out how a seriously ill relative is. When a relative asked a nurse to pass on a message to us via phone they never did, even after saying they would. They are very disorganised, every single nurse has a different discharge date as if they make it up. With a dying relation who only has a short while left to live, being told to 'stay outside' because we turned up slightly before visiting times is a disgrace. A nurse was also hiding behind a curtain in a ward room in order to secretly get signal and text on their personal mobile phone - and tried to act as if they were there to speak to my relative afterwards. Although some of the nurses are angels, and the caterers are great; there is a minority working there who are very unprofessional and rude. Would never recommend this ward to anyone.