"Very poor basic care."

About: Queen Elizabeth Hospital (Greater London)

I was not given my regular medication or hospital recommended medication.

No one asked if I wanted a facewash or a glass of water.

I was not offered any dinner.

More about:

Story from NHS Choices

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Response from Queen Elizabeth Hospital

I am sorry to read your comments about your recent visit to the Emergency department (ED). All of our staff in the ED are trained to carry out their duties with due care and professionalism. I do apologise that this has not been your experience on this occasion. I will be highlighting the points you raised to the whole team at our next meeting so that we can learn from this with the aim of improving the future level of care we provide to our patients. If you would like your concerns investigated further and receive a formal response please contact the Patient Advice & Liaison Service (PALS) team at the Queen Elizabeth Hospital on 020 8836 4592. Thank you for taking the time to provide feedback.

Tracey Murphy

Emergency Department Matron

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful