"8 month old head injury waiting see a doctor 4..."

About: Manor Hospital

We arrived to A & E on our own car to Walsall manor ,my son 8 month old fell over from baby walker,head injury, and with me was my husband and my another son 7 year old,nurse check us in the around 30 to 40 minutes,then we was send to a doctor, after check,the nurse was happy with observation,,no sides effects after accident, but because of under 1 year old,she said ,that we have to see a doctor,,and from this moment we was waiting ages around 4,5 hours, it was hard enough for us adults,now just imagine 8 months old and 7 years old, my son who is 7 ,,was so bored and tired,it's good job my husband went out and get for everyone something to eat, really,really lack of orginization ,,,I don't know what is system in there,but it's clearly do not working,,,it's not A& E it's a torcher ,,, but on bright side the staff,the doctors are amazing,,even blood was boiling in my head,,the staff at least listen, but unfortunately they can not help,,they make look like they are ,bless,,but after another hour,u get it ,it's just sweet talking to calm down the situation,,,,

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Response from Manor Hospital


Thank you for taking the time to post a comment. We're sorry to read about your delay in the Emergency Department and can appreciate that this is a difficult situation with small children. If you would like to contact our Patient Relations team on 01922 656463 we can look into why there might have been a wait during your particular visit.

We're glad to read that you felt staff were amazing and willing to listen, we'll ensure this is passed on to the team.

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