"Excellent care"

About: Royal Blackburn Hospital

My father was admitted to A&E and then spent a week on ward C7.

The care and professionalism from every member of staff was exceptional. My father was very pleased with the care he received and the whole family commented on the friendliness of the staff and their willingness to listen to our concerns and answer any questions.

Story from NHS Choices

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Response from Royal Blackburn Hospital

Many thanks for your feedback regarding your experience of the Accident and Emergency Department and Ward C7 at Royal Blackburn Hospital and for taking the time to do so.

We are really pleased that you had such a positive experience of your fathers care and that you felt that the care and professionalism of the staff was exceptional.

We value your comments very much and I will ensure they are passed onto the team who I am sure will be really pleased to received such lovely feedback.

We are really keen to hear about your experience and what made it so positive, so that we can try to make it like this for every patient visiting our hospitals and using our services.

If you would like to share your story with us please contact me (Helen Ritchie) on 01254 734471 or email me on Helen.ritchie@elht.nhs.uk.

Many thanks again for commenting and best wishes.

Helen Ritchie, Senior Patient Experience Facilitator

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