"little improvements needed?"

About: Lymington New Forest Hospital

Am grateful about the medical treatment

I get from Lymington hospital.Thank you.

Went for a scan this week, passed a few doors where I could see staff sitting in front of computers and chatting together .

Was told to make a follow up appointment at the main desk .After waiting for the two members of staff to end their flippant conversation , I was given a form (two spelling mistakes...) with phone number to call ,but not before friday.

Rang it this friday,was told I was not calling the right place....was given another number but it was added that it was no use ringing today as nobody answers on friday !...

Story from NHS Choices

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Response from Lymington New Forest Hospital

Dear Genny

It's really disapppointing to hear about your experience and I'm sorry for the inconvenience this caused. Please be assured that I have relayed your comments to the relevant manager to look into the situation but would welcome an opportunity to discuss this with you. My contact number is 023 80874065 if you would like to call me for further assistance, I would be really pleased to hear from you. Kind regards Julie White, Customer Experience Advisor.

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