"Eye thoroughly recommend the excellent service..."

About: Princess of Wales Hospital

My cat scratched my face and, after a day of sporadic blurred vision in my eye, I was concerned that the surface of my eye may have been damaged. I initially called at a chemist's for advice, and they recommended I go to the Minor Injuries Unit (with 15 minutes until closing time, and a journey still to be made from the centre of Ely to the Hospital). I headed straight there and, with a pressing time commitment ahead of me, was concerned that it may take a while to be seen. I was processed quickly and efficiently, and seen by three members of staff, one of whom checked my eye in detail, and relayed details of minor damage to the surface to a colleague who input this in the system. The staff were polite, friendly, caring and efficient, and I was extremely happy that, within ten minutes of walking through the door, I had been assessed and issued a prescription medicine. When there was a shortage of change in the petty cash box, one colleague kindly dipped into their own pocket to ensure I was not left out of pocket. :) Thank you very much for the excellent service you provide at The PoW Minor Injuries Unit. :D

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Response from Princess of Wales Hospital

Thank you for taking the time to leave feedback for the team in the Monir Injuries Unit. We are so pleased you had such a good experience and I will pass this on to the whole team. We do our best and it is lovely when someone takes time to feedback.

Alison Coe

Clinical Service Manager


Wicken Ward

Princess of Wales Hospital

Ely, CB6 1DN

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