"5 Hours Wait!"

About: Medway Maritime Hospital

Arrived at A&E at 4pm. Booked in and was advised to go to the minor waiting room. I sat down and that's where I stayed until 8.55pm before anyone called my name to be seen for the first time. I thought it was disgusting that no one had the courtesy to let us know what the waiting time would be to be seen. The waiting room also was not cleaned during this time. Blood stains on the floor.

Story from NHS Choices

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Response from Medway Maritime Hospital

We are sorry to hear that the care that you recieved was not of the standard that you would expect. We would like to look into your individual concerns but need more information to be able to do this.

Please contact our PALS team between 9am and 5pm Monday to Friday, by phone on 01634 825004 or 01634 830000 x5793 or by email at Pals@medway.nhs.uk

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