"Administration incompetence"

About: The Royal London Hospital

I had my fist appointment in December cancelled with less than 24 hours notice. I went to my second appointment and had an ex-ray, then told to wait to see the consultant. Over 2 hours later I was still waiting and the were closing the building. I was asked why I was still waiting and explained to see the doctor. They said they has no records of me being there . Another Doctor was still there after 18:30 and found my ex-ray on the system. They told me they would explain to the consultant I should of seen what treatment was required.

Then I would receive an new appointment for the operation. After countless telephone calls I have been able to speak with anyone who can help.

What happens with serious cases or elderly people ???????

Story from NHS Choices

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Response from The Royal London Hospital

Hi Simon

We are very sorry to read your review of our services and that you have not seen a consultant about your operation.

We really value your feedback, thank you for taking time to share this. So that we are able to direct your feedback to the correct team we would need you to contact us with more detail about the service you are due to see. To do this please provide your feedback to the PALS Team on 020 3594 2040 or by email: pals@bartshealth.nhs.uk Feedback can also be given directly to the team. If you wish to do this please ask to speak to a member of staff.

Kind regards

Barts Health NHS Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful