"Patient communication skills"

About: Addenbrooke's Hospital

I Am a female who has been attending Addenbrookes for bladder cancer treatment. I have seen three different consultants and three different registrars. Two out of the three consultants and one of the registrars were excellent, caring, considerate and professional. The other consultant whom I saw for results of initial treatment left me feeling unworthy of any consideration, especially with the "what you have is more of a nuisance than anything else" comment. At the end of this consultation lasting less than five minutes they left the room with no good bye etc, I was left sitting there wondering if I should wait or go. Good professional communication skills, consideration, and basic courtesy when talking to patients are things that are so fundamental to helping a patient understand and cope with what they are told. Two of the three registrars I have seen also needed these skills. May I suggest those consultants who are obviously so very very good in the urology department at patient communication become champions for this cause, and could there possibly be better continuity of care so you speak to some who knows you as a patient, not you as a set of notes. After my recent procedure I have been left not wanting to continue treatment.

Story from NHS Choices

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Response from Addenbrooke's Hospital

Thank you for taking the time to let us know about your mixed experiences with the staff in the urology department, and for making a suggestion about how things could be improved.

I am very sorry to learn that you are now not feeling confident to continue your treatment.

We would be pleased to look into these issues further and respond to you personally, and I hope that we will be able to restore some of your confidence.

Please do not hesitate to contact the Patient Advice and Liaison Service (PALS) on 01223 216756 or email pals@addenbrookes.nhs.uk so that we can obtain some further details.

In the meantime, I have passed your comments to the department.

Complaints and PALS Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful