"Still waiting a year on............"

About: Leicester Royal Infirmary

Was referred to this department a year ago from my dentist for 2 lower wisdom teeth extraction and impacted teeth extraction. Six months down the line I asked where I was on the waiting list and was told I wasn't on the list!! Apparently they sent me a letter (which I never received) and I was referred back to the dentist.

I was referred back to the dentist. I double checked that the referral was done and again six months later was told they didn't receive the referral. The dentist assures me they sent it.

So a year on, I'm not on the waiting list with my teeth slowly disintegrating and hurting a lot.

Very disappointed..........Hope this gets sorted soon as I'm self employed and can't afford to take extra days off due to pain. Not that they cared from the simple 'Not on the list" answer I got from them.

Story from NHS Choices

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Response from Leicester Royal Infirmary

Dear reviewer,

We are really sorry to hear that you did not receive the letter sent about our Maxillofacial waiting lists and that a further referral has not been received. We would like to look into your case so we can help you get the treatment you need. If you are happy for us to do so, please send your details (name, address, date of birth and hospital number) to communications@uhl-tr.nhs.uk and we will get the service to investigate.

Thanks for taking the time to post your comment. Your feedback is important to us.

Kind regards,

Communications team,

Leicester's Hospitals

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