"In Need of a Radical Shake-up."

About: Northumbria Specialist Emergency Care Hospital

Unfortunately I have had the misfortune to visit this hospital a number of times with my elderly father and elderly mother in law and have been very disappointed with the whole procedure.

Last night I had to take my Father to hospital after an incident which was not life threatening but did need medical attention given his other problems. I took him to Rake lane hospital first where he was seen but not examined at all, I was then told to take him to Cramlington where we had over 4 hours wait.

There were a lot of people on trolleys in corridors and 12 ambulances queued up outside waiting to come in, where we sat there was no real emergences sitting there, it included homeless, drunk and people who just felt ill.

What I don't understand is why you are sent from one hospital to another when it is clearly not an emergency?

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Northumbria Specialist Emergency Care Hospital

Dear Sir/Madam

Thank you for your feedback.

It is the case that some patients who ‘walk-in’ to the urgent care centre at North Tyneside General Hospital will need to be cared for at The Northumbria, however

I am unable to advise without knowing the details of your father’s injury/illness. The majority of people who are able to ‘walk-in’ to our urgent care centres should be able to receive their treatment there so you raise some valid points.

It would be helpful for us to find out more details so we would be grateful if you could contact our Patient Advice and Liaison Service on 0800 032 0202 so we can find out more detail.

I hope that your father is feeling better and look forward to hearing from you soon.

Best wishes

Claire Riley

Director of communications and corporate affairs