"Appalling bed-side manner"

Had an appointment to see someone due to painful neck problem.

The person I saw was very rude and obnoxious and asked questions which were not appropriate to my visit.

I'm sure they thought that they were carrying out a DWP work assessment! which it wasn't.

In fact I am someone who has worked full-time for a very long time. This member of staff made feel like a scrounger because I am off work sick!

I felt very upset when I got home.

Surely I shouldn't feel like that when I go to a hospital for a routine appointment!

On the verge of putting in an official complaint.

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Response from Coalville Hospital

Thank you for taking time to comment on your experience at Coalville Hospital. If you would like to speak with someone further about this you can contact the Patient Information and Liaison Service.

You can either call 08081788337 or email pils@uhl-tr.nhs.uk

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